Herbal Quarters Mystery Getaway – Privacy Notice
rather than replacing your entire Shopify store privacy policy.
Who we are
THEHERBALQUARTERS LTD, trading as Herbal Quarters, is responsible for the personal information collected through the Mystery Getaway Prize Draw.
THEHERBALQUARTERS LTD
Company number: 15038562
Website: www.herbalquarters.com
Email: info@herbalquarters.com
Registered office: 82a Mildenhall Industrial Estate, Bury St Edmunds, Suffolk. IP28 7DE
Information we collect
When you enter the Mystery Getaway prize draw, we may collect:
- your first name;
- email address;
- telephone number;
- selected wellness goal;
- indication of when you would like wellness support;
- entry source;
- marketing preferences;
- information required to verify your eligibility if you win;
- correspondence relating to the promotion.
If you are selected as the winner, we may additionally need information necessary to arrange your prize, such as:
- full name;
- travel dates;
- travel preferences;
- information required by the airline or booking provider.
We will only request information reasonably necessary to fulfil the prize.
How we use your information
We may use your information to:
- process and record your prize-draw entry;
- prevent duplicate or fraudulent entries;
- administer the draw;
- contact you about your entry;
- select and verify the winner;
- arrange and fulfil the prize;
- personalise the wellness content or starting point shown to you;
- answer queries about the promotion;
- comply with legal and regulatory requirements.
If you separately choose to receive marketing, we may also use the contact details covered by that consent to send Herbal Quarters news, wellbeing content, products, offers or other marketing.
Marketing is optional
You do not have to agree to marketing in order to enter the prize draw.
Your decision about marketing will not affect:
- whether your entry is accepted;
- your chance of winning; or
- the prize you may receive.
Where we rely on consent for electronic marketing, you can withdraw that consent at any time.
The ICO states that information supplied for a prize draw cannot simply be treated as marketing consent for another purpose.
Wellness information
Your selected wellness goal — such as Gut & Digestion, Sleep & Stress, Hormones & Cycle, or Energy & Fatigue — is used to personalise the Herbal Quarters content or product pathway presented to you.
We do not require you to provide a medical diagnosis to enter.
Please avoid submitting unnecessary medical or highly sensitive information through the giveaway form.
Who we share information with
We may share personal information with service providers necessary to operate the promotion and our website, such as:
- Shopify, which operates our ecommerce website;
- Klaviyo, which provides form, email and customer communication services;
- airline, travel-booking or related providers where necessary to fulfil the winner's prize;
- professional advisers or regulators where legally required.
These organisations process information in accordance with their own contractual and data-protection obligations.
We do not sell entrants' personal information to advertisers.
How long we keep information
Prize-draw entry records will be retained for as long as reasonably necessary to:
- administer the promotion;
- demonstrate that the draw was conducted fairly;
- resolve complaints or disputes; and
- comply with legal obligations.
Marketing information may be retained for longer where you have separately opted into marketing, until you unsubscribe or the information is no longer required.
We periodically review the information we hold and delete or anonymise information that is no longer necessary.
International processing
Some of our technology or service providers may process information outside the United Kingdom.
Where this happens, appropriate safeguards will be used where required by applicable data-protection law.
Your rights
Depending on the circumstances, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate information;
- request deletion;
- restrict certain processing;
- object to certain processing;
- withdraw consent where processing is based on consent;
- request transfer of certain information.
To exercise a privacy right, contact:
You may also have the right to complain to the UK Information Commissioner's Office (ICO).
Withdrawing marketing consent
Marketing preferences can be changed at any time.
Email recipients can use the unsubscribe link included in marketing emails.
Where SMS or another electronic channel is used, the relevant unsubscribe method will be provided with the message.
Withdrawing marketing permission will not remove an otherwise valid prize-draw entry.
Changes to this privacy notice
We may update this notice where necessary to reflect changes in how the promotion or our services operate.
Any materially updated version will be published on our website.
Contact us
Questions about privacy or the Mystery Getaway promotion can be sent to:
