FULL PRIZE DRAW TERMS & CONDITIONS
Herbal Quarters Mystery Getaway Prize Draw 2026
1. Promoter
The promoter is:
THEHERBALQUARTERS LTD
Company number: 15038562
Trading as: Herbal Quarters
Website: www.herbalquarters.com
Email: info@herbalquarters.com
Registered office: 82A James Carter Road P28 7DE
These Terms & Conditions govern the Herbal Quarters Mystery Getaway Prize Draw 2026.
2. Eligibility
The prize draw is open to residents of the United Kingdom aged 18 years or over at the time of entry.
Employees, directors and members of the immediate household of THEHERBALQUARTERS LTD are not eligible to enter.
The Promoter reserves the right to request reasonable proof of age, identity and UK residency before awarding the prize.
3. Entry period
The prize draw will open on:
[INSERT OFFICIAL START DATE]
and will close at:
11:59pm UK time on 25 December 2026.
Entries received after the closing time will not be included.
The Promoter does not intend to extend the closing date except where circumstances outside its reasonable control make this unavoidable.
4. How to enter
Entry is free and no purchase is necessary.
To enter, participants must complete the official Herbal Quarters Mystery Getaway entry form and provide the requested entry information.
Entrants may be asked to select the area of wellbeing they would most like support with. This information is used to personalise their Herbal Quarters experience and does not affect their chance of winning.
A purchase from Herbal Quarters:
- is not required to enter;
- does not provide additional entries;
- does not increase a participant's chance of winning.
Unless otherwise expressly stated by the Promoter, only one valid entry per person will be accepted.
Duplicate, automated, fraudulent, incomplete or otherwise invalid entries may be disqualified.
5. Sharing the giveaway
Entrants may be invited to share the giveaway with friends or family.
Sharing the giveaway does not provide additional entries and does not increase the entrant's chance of winning.
Each person wishing to participate must submit their own valid entry.
6. The prize
There will be one winner.
The winner will receive:
A. Mystery Getaway for Two
Return economy flights for two people, subject to the following conditions:
- Herbal Quarters will contribute a maximum of £200 in total towards the combined cost of the two return flights.
- The winner will be offered approximately three eligible destination/date options, selected according to flight availability, price and the winner's preferred travel dates where reasonably possible.
- Destinations are not guaranteed in advance.
- Travel must normally be completed within 12 months of the winner accepting the prize, unless otherwise agreed in writing.
- Peak travel periods, school holidays, public holidays, major events or other blackout/restricted periods may be unavailable.
- Flights are subject to airline availability and booking conditions.
- If the winner chooses an eligible flight option costing more than the £200 contribution, the winner may choose to pay the additional amount themselves where the Promoter agrees that arrangement before booking.
The travel prize does not include, unless expressly confirmed otherwise:
- accommodation;
- checked or cabin baggage beyond the airline's included allowance;
- airport transfers;
- transport to or from UK airports;
- visas or travel authorisations;
- passports;
- travel insurance;
- vaccinations or health requirements;
- meals;
- parking;
- excursions;
- spending money;
- taxes or charges not included in the original flight fare;
- any other personal or travel expenses.
The winner and their chosen travel companion are responsible for ensuring they hold valid passports and meet all entry, immigration, health and travel requirements for the selected destination.
CAP guidance specifically notes that mystery prizes must still be described sufficiently for entrants to understand the nature of what they might win.
B. Personalised Herbal Quarters Wellness Reset
The winner will also receive a personalised Herbal Quarters wellness package with a retail value of up to £100.
The contents will be selected by Herbal Quarters with consideration of the wellness preferences or goals supplied by the winner.
Exact products may vary according to suitability, availability and stock.
The wellness package is not intended to diagnose, treat, cure or prevent any disease and does not constitute medical advice.
7. Prize value and alternatives
There is no automatic cash alternative to the prize.
The prize is non-transferable except at the Promoter's discretion.
If circumstances beyond the Promoter's reasonable control make part of the advertised prize unavailable, the Promoter may provide a reasonable substitute of equivalent nature and value.
CAP guidance says promoters should award the advertised prize or a reasonable equivalent rather than materially downgrading it.
8. Winner selection
The winner will be selected at random from all valid entries.
The draw will take place within approximately 48 hours after the closing date.
The Promoter will use a fair and verifiable random-selection method.
Purchase history, marketing consent, wellness goal, referral activity and engagement with Herbal Quarters will notinfluence the selection of the winner.
UK promotional rules expect prize-draw winners to be selected randomly and promotions to be administered fairly.
9. Winner notification
The winner will be contacted using the email address and/or telephone number provided when entering.
The Promoter will make reasonable efforts to contact the winner.
The winner must respond within 4 working days of the Promoter's initial notification.
If the winner:
- does not respond within that period;
- cannot be contacted after reasonable attempts;
- is found to be ineligible;
- cannot provide required verification; or
- declines the prize,
the Promoter reserves the right to withdraw the prize and select another winner at random from the remaining valid entries.
10. Booking the flights
The Promoter will communicate directly with the confirmed winner to arrange the travel prize.
No flights should be booked by the winner independently with an expectation of reimbursement unless this has first been agreed in writing by Herbal Quarters.
Once flights have been booked, changes, cancellation or amendment requests will be subject to the relevant airline's conditions and may involve additional charges payable by the winner.
The Promoter is not responsible for losses arising from a winner or travel companion being unable to travel after a booking has been made.
11. Travel responsibility
Travel is undertaken at the winner's and companion's own risk.
The Promoter strongly recommends that both travellers obtain appropriate travel insurance.
The Promoter is not responsible for:
- passport or visa issues;
- entry being refused by border authorities;
- missed flights;
- airline disruption;
- weather disruption;
- strikes;
- cancellation by an airline;
- personal travel expenses;
- illness or inability to travel;
- events outside the Promoter's reasonable control.
Nothing in these terms excludes liability where it would be unlawful to do so.
12. Marketing consent
Entering the prize draw does not require participants to consent to promotional email, SMS or WhatsApp marketing.
Any marketing consent presented alongside the entry form will be optional.
Choosing not to receive marketing communications:
does not affect entry and does not affect the participant's chance of winning.
Where marketing consent is given, it may be withdrawn at any time.
The ICO is explicit that consent given for administration of a prize draw cannot automatically be reused as consent for unrelated marketing. Marketing consent must be freely given and affirmative.
13. Personal information
Personal information supplied in connection with the prize draw will be processed in accordance with the Herbal Quarters Mystery Getaway Privacy Notice and the Herbal Quarters general Privacy Policy.
Information will principally be used to:
- administer the prize draw;
- record valid entries;
- contact entrants about their entry where necessary;
- identify and contact the winner;
- verify winner eligibility;
- fulfil the prize;
- personalise the entrant's wellness experience where requested; and
- send marketing only where the appropriate permission or other lawful basis exists.
14. Winner publicity
The Promoter may be required to demonstrate that a valid prize has been awarded.
Where required by applicable promotional rules, the Promoter may make limited winner information available, such as surname and county, subject to applicable data-protection requirements.
A winner may object to or request restriction of publication of their personal information, although the Promoter may still be required to provide winner information to a competent regulator on request.
15. Social media platforms
This promotion may be advertised on platforms including Facebook, Instagram, TikTok or other social networks.
The promotion is not sponsored, endorsed, administered by or associated with Meta, Facebook, Instagram, TikTok or any other social media platform, unless expressly stated otherwise.
Participants release those platforms from responsibility in connection with the administration of the prize draw to the extent permitted by law.
16. Disqualification
The Promoter may disqualify entries where it reasonably believes there has been:
- fraud;
- manipulation;
- automated entry;
- false information;
- multiple entries contrary to these terms;
- abuse of the promotion;
- attempts to interfere with the winner-selection process; or
- any material breach of these terms.
The Promoter will act reasonably when exercising this right.
17. Technical problems
The Promoter is not responsible for entries that are lost, delayed, corrupted or not successfully completed because of technical issues outside its reasonable control.
Where practical, the Promoter will take reasonable steps to resolve technical issues affecting the promotion.
18. Changes or cancellation
The Promoter may amend, suspend or cancel the promotion only where circumstances outside its reasonable control make this necessary.
Any material change will be communicated clearly.
The Promoter will not change the promotion simply to avoid awarding the advertised prize.
CAP guidance says promotion terms should generally not be changed once the promotion has started except in exceptional circumstances.
19. Governing law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply in other parts of the United Kingdom.
Participants retain any statutory rights available to them.
20. Contact
Questions about the prize draw can be sent to:
Please include Mystery Getaway Prize Draw in the subject line.
